Questions
We are a Singapore based company. Our team at the Singapore headquarters is responsible for product design. The materials required for production come from suppliers around the world. After initial assembly at their respective locations, the components are shipped to our headquarters for final QC and packaging.
Please visit the “Dealers” page, where you can click on our distributors/dealers directly on the map. You can also use the "filter" function on the page to select your country/region and view the distributors/dealers in that location.
You can place an order on our website or purchase from a neighboring country/region. For orders placed on our website, we will handle the warranty directly.
Our products come with a 1-year warranty for the IEM itself. Damage from daily wear and tear, accidental damage, and accessories are not covered under warranty. Please notify us or your dealer immediately with a recording or clear pictures if you find any defect on arrival items.
To ensure safe and prompt delivery, we use DHL for worldwide shipping. Recipients may be subject to import duties, consumption taxes, and other fees imposed by their country/region.
Please avoid using any liquids containing alcohol or other organic solvents, and do not use tissues. Use a dry, clean lens cloth to gently wipe the face plates and shell. This principle also applies to all accessories. For the filter covering the sound tubes, you can gently brush off any dust with a soft-bristled brush after removing the eartips.
Not all UIEMs can be remolded. Some UIEMs, due to their structural design and the working mode of their drivers, may lose their original sound signature if remolded to CIEM.
Some of our IEMs feature face plates that are handcrafted piece by piece, so they may not be as precise as CNC-machined metal. For these models, please appreciate them as you would with handcrafted jewelry.
Please email us at info@forteears.com